Ordering Information:
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Rousseau
Metal Products |
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Organizing Industry One
Customer at a Time!! |
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Phone:
800-352-0272 |
CCR Registration |
We
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| Open An Account | Customer Service | Order Form | Contact Us | ||
Ordering is easy! Just Print out an Order
Form, fill out and fax us a copy.
Ordering Information:
Placing
Orders:
Orders may be placed via fax or e-mail or phone. We do
however, require a hardcopy
for all purchase made on account. We have learned hard copy orders protect you
as well as us,
and eliminate errors. Your order receipt will be confirmed by fax or
e-mail.
Please sign all purchase orders clearly. If you have questions, call us.
When Opening an account please allow 2-5 days depending on how quickly credit
information is received.
Payment:
Payment is to be made by Company Check or Credit
Card.
Open account purchases are subject to the terms and conditions of
Open account status.
Freight:
All materials are shipped F.O.B. shipping point (the
customer pays the freight). Specify a freight
carrier and we are happy to ship it collect with your freight discount applying.
Prepaid and Add or
Third party shipping is by our choice of selected carriers, best and
cheapest routing, with a nominal handling charge.
We encourage shipping via your carrier, collect, to take advantage of any
company freight discounts.
Freight
Claims:
It is the customers responsibility to inspect all
incoming freight. Verify quantities, and look for concealed
damage by opening cartons. Do this before signing for the shipment.
A large percentage of claims are denied
because shipments were not inspected properly at the time of receipt.
If a claim is necessary it is the customers responsibility to
fill out freight claim forms and submit forms to the freight line.
We are happy to assist in whatever way possible.
Terms:
For cash purposes check or credit card are accepted.
Purchases on account are subject to prior
credit approval. Net 10 days.
Taxes:
All Applicable taxes are to be added. Purchases from
residents of:
Alabama, Georgia, Florida, Tennessee, Mississippi, and California, are subject
to state sales tax
but may
also may be subject to State, County and any municipality taxes.
If a particular product ships from a state in which we are not domiciled, but
the manufactured is domiciled, and
we are charged tax, we reserve the right to pass on the tax. Sorry, tax laws
change.
Returns:
Occasionally
an item is ordered and needed to be returned. If this becomes necessary,
please call to confirm:
1 - it is returnable.
2 - if there is a restocking charge.
3 - an RGA number.
*Most items can be returned
with a 25% or less restock fee.
In the event a product is to be returned, it must be:
1 - prepaid freight
2 - returned in new condition with original packaging.
3 - Returned with an RGA number
or it will not be accepted.
Some items may not be returnable, so please check with us if you find you can
not use an ordered
item. Our policy is to work with the customer to resolve these problems
quickly. We realize
an unhappy customer is one not likely to order again. It is in everyone's best
interest to handle promptly.
Warranties:
Warranties vary with the different product lines. If a warranty statement is
desired,
we are happy to provide that information.
Unpaid
Balances:
All unpaid balances are subject to 1 1/2% interest per
Month, not to exceed 18% annually
or the maximum allowed by law.
Any expenses related to the collection of unpaid balances are the responsibility
of the customer,
including but not limited to reasonable attorney's fees, liens, and filings.
Equipment and Supply Central is a division of Trammell Equipment Co., Inc
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and
Supply Central 2012
